Insight nr. Ⅰ
The topic “phone issues” occurred in 5% of the reviews and has an average grade of 3,27 / 5. Some claimed that they had problems with storage on the phone. Even when they had enough space, the app didn’t let them download their saved data. It was also mentioned that some users restarted and reinstalled the game several times, without being able to play the game.
Insight nr. Ⅱ
The topic “updates” occurred in 10% of the reviews and has an average grade of 3,55 / 5. This is referring to some having difficulties to proceed to enter the game, even after updating the app. It also seems that since getting the latest update, some were constantly receiving error messages concerning Internet connection.
Insight nr. Ⅲ
The topic “bugs” has an average grade of 3,29 / 5 and occurred in 10% of the reviews. Some complained that the game is sometimes unplayable, this is because of various errors that are occurring frequently. As mentioned previously, these errors are regarding Internet connection, accessing the game, downloading previous data, and loading error.
- If you found this analysis interesting, you might also be interested in our analysis of Legend of Zelda: Breath of the Wild!
Conclusion and suggestions
According to the data in our analysis, most issues have some relation to the function of the app. Updates, bugs and error messages are making the app difficult to use. There is also a wish among app users to be able to restore saved data after updates or reinstallations of the app.
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The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on GooglePlay.
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