Is GameStop holding on to an archaic business model?

Caption of a Gamestop store.
Photo: Mike Mozart

Insight nr. Ⅰ
The most commonly mentioned topic is “phone calls” at 27%, which has an average grade of 1,15 / 5. The average grade for the project is 1,18 / 5. The topic has had a falling sentiment since 2019.

Insight nr. Ⅱ
“Selection” is the highest-rated topic at 1,44 / 5 with an occurrence at 5%. The sentiment is somewhat volatile as it shifts between negative 100% and positive 100%

Insight nr. Ⅲ
“Simple” is the worst-rated topic, as well as the least occurring. Its average grade is 1/5 and only occurs 3% out of all reviews.

What will GameStop do?

With retail, everything has to be online or digital these days, and with gaming, it’s even worse. Customers don’t need a physical product, instead, they can just download it. So why visit a store when you simply can buy and receive games at the push of a button. GameStop has to change their business model or change location to a country or continent where the internet is non-existent or extremely bad.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on ConsumerAffairs.

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