Insight nr. Ⅰ
The topic “account” has the highest rating at 1,40 / 5 with a 40% occurrence. The occurrence peaked in 2020 at 30% whilst the sentiment peaked at 100% positive.
Insight nr. Ⅱ
The topic “online” has the second-lowest average grade at 1,13 / 5 with an occurrence rate of 11%. The sentiment is currently at negative 100%.
Insight nr. Ⅲ
“Charges” are the most occurring topics at 26% with an average grade of 1,39 / 5. The occurrence is currently at 100%.
Apple’s Itunes has some issues they should tend to, one being charges. Its occurrence has increased while the rating has decreased indicating a growing problem. Further, they should look into the customer account issues. Having such a low rating for a 100% digital solution is extremely bad.
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The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on ConsumerAffairs.
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