Review analysis of PuppySpot shows that they put up sick puppies for sale

PuppySpot.com is the website where you can browse and find your dream puppy. There’re pictures and information about every dog and you can order your new family member online. Opinions about PuppySpot are divided and some customers criticize the company by raising health issues for their new puppies.

Why do we say this?

Some of the dogs are ill or in a bad shape when they arrive at their new owners. Apparently vet checks reveal things that PuppySpot never mentions. The topic “vet” is a negative one with an average grade of 2,89 / 5 compared to the overall average grade of 3,40 / 5. It is related to the topics “check” and “exam”. These relations show that vet checks have a negative impact on the grade and in this case, it’s due to the unpleasant surprises that are revealed.

There are customers who criticize the breeders that PuppySpot works with. The topic “breeder” occurs in 25% of the reviews and has an average grade of 3,12 / 5. It is commonly mentioned with the topic “vet”.

Caption of all the topics from the dashboard of this analysis.

Another thing that PuppySpot can work on is their communication with customers. The topic “called” has an average grade of 2,41 / 5. It seems like customers don’t get the help they expect when they call customer service. The topic “contact” also has an average grade lower than the overall grade. The average grade for “contact” is 3,13 / 5.

Maybe PuppySpot should put up some standards for their breeders or implement control mechanisms to make sure customers don’t buy sick dogs. If these controls were to fail, another option would be offering to cover the veterinarian bills, within reason, for a period of time after the purchase.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on TrustPilot.

Want to try this kind of analysis on your own data?

Gavagai Explorer is free to try (no credit card needed) and works in 46 languages.

Book a demo to find out more!