QBE Insurance offers various insurance products. When we looked at reviews about their car insurance, we saw that customer satisfaction was really low. Reviewers complain about the incompetent staff and there seems to be a lack of communication.
Why do we say this?
The staff seems to be a negative driver for the grade. “Staff” has an average grade of 1,13 / 5 and it is often mentioned together with “rude” and “incompetent”.
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In general, people are complaining about the lack of communication. “Contact” has an average grade of 1,02 / 5, which is lower than the overall average of 1,24 / 5. People mention they got ignored when they tried to contact the company. The topic “email” also has a negative impact on the grade and several reviewers mention the company never responded. Based on our quick analysis, it is clear that QBE needs to improve the way they communicate with customers.
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The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on ProductReview.
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