Typeform helps its customers to create conversational surveys and forms. It is used by both businesses, organizations and private persons. You can use it for everything from fun quizzes to job applications. Typeform is highly appreciated. However, our analysis tells us that there is room for improvement.
Why do we say this?
Generally, the grades are very high for Typeform. The customers seem to like it. But there are some that think Typeform can be developed further and improve in certain areas. We can see that the topic “features” is a negative one for the overall grade, 4,53 / 5. It has an average grade of 4,25 / 5. Customers say in their reviews that there is a lack of some features and functions. Typeform could probably benefit from taking a look at what kind of features their customers want.
Examples of these suggestions for improvement can be found in other topics. The topic “questions” is a negative driver for the overall grade with an average grade of 4,17 / 5. One customer suggests that it should be possible to rank types of questions, another wants to change the design of the questions.
The topic “business” is a positive driver for the overall grade with an average grade of 4,80 / 5. It seems like many businesses enjoy Typeform’s service and that they find it helpful. This is something that Typeform can be proud of.
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The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Trustpilot.
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