Analyzing 152 Coursera reviews shows bad price transparency

The online learning platform Coursera was founded with a vision to provide anyone, anywhere with access to high-quality education. But when we looked at reviews for Coursera, we saw a lot of dissatisfaction with how the company handles charging.

Why do we say this?

Unfortunately, it appears that some customers got charged after the free trial period even if they decided to cancel the subscription. Both “subscription” and “trial” have a negative impact on the grade. The topic “subscription” has increased in occurrence and it is often mentioned together with “charged” and “cancel”. Some people mention it is hard to find out how to cancel the subscription.

There are a lot of complaints about the refund policy. The topic “refund” is mentioned in 21% of the reviews and it has an average grade of 1,13 / 5. This is lower than the overall average of 1,88 / 5. Reviewers mention there is no chance the company will refund you.

Since a lot of the dissatisfaction seems to be related to how the company handles charging, we suggest Coursera try to improve this. If they manage, more people can hopefully get access to high-quality education.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on ConsumerAffairsTrustpilot and Sitejabber.

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