Analysis of 3 896 Cleo reviews shows that connecting a bank account to Cleo is useless?

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With Cleo, you can track your spending and save money. With the help of the AI, you reach your set goals. The AI also has a roast function where it roasts you for spending money.  However, to track your spending or saving, you need to connect the app with your bank account which doesn’t come without problems.

Why do we say this?

The topic “bank account” gets mentioned in 7% of the texts and has an average grade of 1,84 / 5. This is lower than the overall average grade of the project 2,61 / 5. Many users have been complaining that they are having problems connecting the Cleo app to their bank account. This is why “connect” as a topic has a remarkably low average grade 1,48 / 5. This correlation can be identified when we see that “connect” occurs in 23% of the cases along with “bank”,  which gets mentioned in 5% of the texts with “connect”. “Bank”, similar to “bank account”, has an average grade of 1,82 / 5 which also is lower than the overall average grade of the project.

“Fee” is a topic that doesn’t have a high occurrence rate, 3%, but has a very low average grade 1,70 / 5. Some users get a failed subscription fee when they change to another bank account. Others say that when they can’t reconnect the app with the bank they still get charged the subscription fee.

Given the problems mentioned earlier, some users are unhappy with the “customer service”. The topic has a low occurrence rate of 2% but a very low average grade 1,52 / 5. The main complaint is the response time where there are customers that have been waiting for weeks. That’s why the topic occurs frequently along with “week” in 24% of the cases. “Week”, in turn, has an occurrence rate of 7% and an average grade of 2,18 / 5.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Google Play Store.

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