Analyzing 621 reviews about Rangemaster shows dissatisfaction with the engineers

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Rangemaster is a market leader in range cookers, famous for its style and functionality. However, we looked at reviews about the company and found out that customers are unhappy with the warranty and replacements. There are also complaints about the engineers. It appears they do not show up for appointments and they can be difficult to contact.

Why do we say this?

People seem dissatisfied with the warranty and replacements. The topic “warranty” is mentioned in 14% of the reviews. It has an average grade of 1,47 / 5, which is lower than the overall average of 2,40 / 5. Reviewers claim the post-warranty support is appalling and the extended warranty is expensive. “Replacement” has an average grade of 1,82 / 5 and people mention the cost for replacements is high.

It looks like the team has high customer satisfaction, while the engineers are lacking. “Team” is often mentioned together with “customer service”, “delivery”, and “installation”. It also occurs together with “helpful” and “polite” and it has a positive impact on the grade. People who talk about the team seem to refer to the installation team and customer service support. However, there are a lot of complaints about the engineers. “Engineer” has a negative impact on the grade and it is often mentioned together with “called”, “contact” and “replacement”.

It appears engineers failed to turn up at appointed times. In addition to that, there are complaints about engineers who don’t answer calls or respond to emails. From our analysis, it looks like customers had a good experience with the installation team. On the other hand, they were disappointed with the engineers.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Trustpilot.

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