The insurance company Ageas’s goal is to add tranquility to their customers’ lives. When we looked closer at the reviews to see why people give them such a high grade, we found out that people talk a lot about how simple the process is. However, there seems to be some dissatisfaction with payments.
Why do we say this?
Ageas has a high overall average grade of 4,25 / 5. Our analysis shows that “simple” is the most popular topic, with an average grade of 4,75 / 5. People who talk about “simple” mention the website and how easy it is to sign up online. The topic “online” also has a positive impact on the grade.
Another thing people seem to like with the company is customer service. “Customer service” has a positive impact on the grade and it often occurs together with “excellent”.
However, one thing that seems to drag the grade down is when people talk about payments. The topic “pay” has an average grade of 2,95 and it occurs together with “deposit” and “extra”. Some reviewers mention the company will do anything to get out of paying when a claim arises.
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The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Trustpilot.
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