Analyzing 6 033 reviews about Rover.com indicates a poor review system

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Rover.com wants to make it easier for pet owners to find someone who can look after your pet. Leaving your pet to an unknown person might be a little scary and unfortunately, it looks like users can not trust the review system on this site.

Why do we say this?

People are becoming more dissatisfied with the pet-sitters. “Sitters” has a slightly negative impact on the grade and the sentiment around the topic has decreased since 2016. Some pet owners are very upset because they had a bad experience with a sitter.

However, if you are dissatisfied with your dog-sitter, don’t bother to leave a review. “Reviews” also has a negative impact on the grade and the sentiment around the topic decreased between 2016 and 2019. People mention that you are not able to leave a bad review about a sitter since it will be deleted. Some reviewers even claim that Rover pays for the negative reviews to be removed.

If this company wants to be seen as a serious place that can be trusted by pet owners, they should probably have a look at how they handle the review system.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Trustpilot.

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