Analyzing 1 254 reviews about Poshmark might explain why people are closing their accounts

Clothes, jacket, top, belt, hanger, clothes rack, jeans

The mobile marketplace Poshmark is a site where anyone can buy and sell fashion. Unfortunately, the company has a really low Trustpilot score. When we looked at the reviews, we saw that several users were so dissatisfied that they wanted to close their accounts.

Why do we say this?

Several users want to close their accounts. “Account” has a negative impact on the grade and it often occurs together with “deleted” and “close”. The topic is mentioned in 12% of the reviews. People who talk about this topic either claim that the company canceled their account without any reason, or they mention that they want to delete their account.

So why do people want to delete their accounts? One reason might be poor customer service. “Customer service” is mentioned in 25% of the reviews, often together with “worst”, “terrible” and “horrible”. It appears it can be quite hard to contact the company since they only provide a lacking email service. “Contact” has an average grade of 1,16 and it is often mentioned together with “support” and “email”. According to customers, the company often fails to respond.

Our analysis shows that there are several more topics that have a low rating. We suggest Poshmark look further into our analysis to see where they need to improve.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Trustpilot.

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