Award-winning platform OANDA is having trouble with login!

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OANDA is a trading platform that provides online access to the financial markets with sophisticated trading tools. Even though OANDA is an award-winning platform, clients are having problems with simple things such as logging in and loading charts.

Why do we say this?

“Login” occurs in 7% of the texts and has an average grade of 1,90 / 5 which is lower than the overall average grade for the project, 2,67 / 5. “Login” also occurs with “tried” in 15% of the cases and “error” in 13% of the cases. Many users have had problems with login every time they have tried to access their accounts. To many users, this is a concern when they have open positions and can’t amend or protect them when they don’t have access to a computer.

Some users have also complained that “loading” is an issue when it comes to starting the app where they only succeed after a few tries. “Loading” has an average grade of 2,16 / 5 which also is lower than the overall average grade for the project and an occurrence rate of 4%. “Loading” occurs 14% of the time with “chart” which reflects the reviews. Many users have expressed their frustration that they are having a hard time loading up charts.

It is clear that the OANDA app is having problems with their systems. Whether it is loading the app, logging in or loading the charts.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Google Play Store.

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