The shaving company Harry’s was founded as an alternative to the traditional players in the grooming industry. When we looked at reviews about the company, we saw that many customers compared them with Gilette. One thing people complained about was that the blades of Gilette lasted longer than Harry’s. Some people also find it hard to recommend the product because the company uses so much excessive plastic packaging.
Why do we say this?
Several people compare the company with Gilette, and they don’t seem happy. Reviewers who mention “Gilette” gives an average grade of 3,96 / 5, which is lower than the overall average of 4,70 / 5. Comparing Gilette and Harry’s, it appears that users think the blades on Harry’s don’t last as long as Gilettes’. On the other hand, Harry’s seems more economical.
It appears the company uses a lot of unnecessary plastic in its packaging. “Packaging” has a negative impact on the grade and looking at the reviews, it is clear that people think there is excessive plastic in the packaging. For some customers, this is an issue that makes it hard to recommend the product.
However, people seem really happy about customer service. “Customer service” has an average grade of 4,90 / 5 and it often occurs together with “great” and “excellent”.
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The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Trustpilot.
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