Aiming to help customers discover new places, the marketplace Groupon offers discounts on things to eat, see and do. But when we looked at reviews about the company, we saw that people were complaining about how it is hard to contact the company. It also appears to be some dissatisfaction with refunds.
Why do we say this?
It seems as the company can be hard to contact. “Contact” has an average grade of 1,28 / 5, which is lower than the overall average of 1,70 / 5. It is often mentioned together with “customer service” and it appears that the company is lacking in communication. The topics “emails”, “called” and “response” also have a negative impact on the grade.
People are dissatisfied with refunds. “Refund” often occurs together with “wait” and it has an average grade of 1,41 / 5. Reviewers mention it will take too long to receive a refund and it appears you don’t get refunded in money, you get it in Groupon credits.
With such a low average grade (1,70 / 5), it is clear Groupon needs to do something to increase customer satisfaction. Investigating our analysis further might be the first step.
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The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Trustpilot.
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