Analyzing 1 673 reviews about Get Your Guide indicates waiting times are getting worse

Cooking, cooking class, kitchen, pans, people, group
Photo: RomanM82

Get Your Guide is a travel platform that offers guided tours, tickets to tourist attractions and activities such as cooking classes. However, it looks like the quality of the tours is sometimes lacking, with long waiting times and poor communication.

Why do we say this?

People are complaining about waiting times. The average grade for “waiting” is lower than the overall average: 1,94 / 5 compared to 3,07 / 5. When “waiting” is mentioned together with “outside”, the average grade is even lower. It appears the topic “waiting” has been talked about more frequently during the last two years and it looks like the sentiment around the topic has decreased since 2018. This might mean waiting times are getting worse. Some reviewers mention they had to wait for the tour guide and in some cases, the guide never showed up.

Caption of the Gavagai explorer dashboard for this analysis.

If you are waiting for your guide to show up, it can be hard to reach the person. The topic “called” has an average grade of 1,79 / 5 and it often occurs together with “waiting” and “cancel”. Reviewers mention they tried to contact the company without any success and sometimes the tour got canceled without customers being contacted.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Trustpilot.

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