Analyzing 2 257 reviews about Getaround indicates there is a risk for extra charges

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The ride-sharing app Getaround wants to make carsharing easy. But looking at reviews for the app, it seems like people are dissatisfied because of extra charges. Several people are also annoyed because you need to have a Facebook account to sign up for the app.

Why do we say this?

Users are being charged several times. The topic “charge” occurs together with “extra” and “fee”. It has an average grade of 1,70 / 5 and the sentiment around the topic has decreased since 2016. People mention that the company sometimes charges you for damages you were not responsible for. Others claim the company will continue to charge your credit card several times. 

It looks like you need to have a Facebook account to be able to sign up for the app. “Account” has an average grade of 1,36 / 5, which is lower than the overall average (2,66 / 5). It is often mentioned together with “Facebook” and “requires”. Some people mention they could not verify because they don’t have a Facebook account, hence they could not log in to the app.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Google Play Store.

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