Analyzing 775 reviews about Gametime shows lacking communication

Stadium, american football, football, game, sports

With Gametime, you can find last-minute tickets to sport, concert and theater events. But sometimes the selling might go too fast. When we looked at reviews for the company we found out that communication is poor – it happens that the company sells the same tickets multiple times, and if you have a problem with your tickets they are not easy to reach. 

Why do we say this?

It appears it can be difficult to get a refund. “Refund” is mentioned in 9% of the reviews but it increased in occurrence in June and August 2019. The topic occurs together with “refused”, ”mistake” and “issue” and reviewers mention the company wouldn’t give them a refund even though the mistake was made by Gametime.

Caption of the Gavagai explorer dashboard for this analysis.

In general, communication seems to be lacking. Both “called” and “emails” have a negative impact on the grade, as well as “customer service”. It appears it can take many emails and calls to solve a problem and some customers claim they never received the tickets by email. Several customers contacted customer service because they bought a ticket that was already sold. To improve customer satisfaction, we suggest Gametime try to step up their communication.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Trustpilot.

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