The insurance company eHealth offers tools to compare and purchase health insurance from leading insurers. However, eHealth is rated “poor” on Trustpilot. When we looked at reviews about the company, we found out that although they seem to make the application process easier, it can be difficult to get in contact with them.
Why do we say this?
It appears it can be hard to contact the company. The topic “called” has an average grade of 2,95 / 5, which is lower than the overall average of 3,91 / 5. Reviewers mention they called several times without getting any help. Others were waiting on hold for a long time.
One of the reasons why people like the company is that they made the application process easier. Reviewers who mention “simple” seem to give a higher grade than the overall average: 4,66 / 5 compared to 3,91 / 5. It is mentioned in more than 30% of the reviews, often together with “website”, “application” and “process”. However, it looks like the topic has been talked about less frequently over time, which might be an indicator that people don’t find it as simple anymore.
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The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Trustpilot.
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