Although the Casper mattresses are designed based on customer feedback and hundreds of tests and prototypes, there are still things that can be improved. When we looked at reviews for the company, we saw that customers complained about the smell of the mattresses.
Why do we say this?
Several people are complaining about the smell of the mattresses. “Smell” often occurs together with “chemical” and “strong” and it has a negative impact on the grade. Although the smell seems to fade away eventually, it can take several weeks.
According to reviewers, it can be quite hard to get the mattress out from the box in which it is packed and delivered. The topic “box” is mentioned in 6% of the reviews and the average grade is lower than the overall average.
If Casper wants to improve customer satisfaction, we suggest the company investigate these topics further.
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The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Trustpilot.
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