Analyzing 924 reviews about Care.com might give an explanation to why users are so dissatisfied

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Care.com is a website where families can find services such as child care and senior care. But when we looked at reviews about the company, we saw that they had a really low rating at Trustpilot. One of the things users complained about was how they got charged after they canceled their accounts.

Why do we say this?

People are having issues with their accounts. “Account” often occurs together with “closed” and “canceled”. The topic has a negative impact on the grade and it has increased in occurrence over time. Several users got their accounts canceled without any explanation but people who actually want to close their accounts find it difficult.

However, if you find out how to cancel your subscription, it seems as the cancellation can take a while. During this time, you might get charged even though you don’t use the service. The topic “charged” has an average grade of 1,43 / 5 and it occurs together with “subscription”, “account” and “automatically”.

With an overall average grade of 1,68 / 5, it is clear Care.com needs to step up their business and improve customer satisfaction. One way to start is by looking closer at our analysis.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Trustpilot.

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