Analysis of 9 000 reviews reveals that Blockchain Wallet’s confirmed transactions don’t grow on trees

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Blockchain Wallet is an app that provides a crypto wallet, that promises a secure way to store, exchange, send and receive, for instance, Bitcoin. It could be that for some users, it’s taking forever to complete their transactions.

Why do we say this?

The topic “transaction delays” occurred in 4% of the reviews and has an average grade of 2,36 / 5. This is lower than the overall average grade of 3,06 / 5 for the project. It seems that this topic is referring to users having to wait too long or several days, for their transactions to be completed. Some also complained that it took a long time for their transfers to be confirmed.

The topic “exchange feature”  has an average grade of 2,69 / 5 and occurred in 4% of the reviews. It was mentioned that some users were dissatisfied with the exchange feature. The feature doesn’t seem to be working from time to time. Some also claimed that they were having problems trying to cancel their exchange.

The topic “account verification” occurred in 3% of the reviews and has an average grade of 2,29 / 5. Among the reviews, there were some criticizing the fact that it’s difficult to verify your account. This will prevent users to be able to get into their accounts.

It also seems that “account verification” could be negatively related to the topic “verification process”. “Verification process” that has an average grade of 2,11 / 5 and occurred in 4% of the reviews. As mentioned before, users are complaining that the verification process is slow, disabling them from accessing their accounts.

It could be that Blockchain Wallet needs to create an easy way for users to be able to retrieve their account if they, for example, forgot their password or code.

When it comes to their exchange feature, they could try to develop a new version that is working better. It may also be that they need to look into how to speed up the confirmation process regarding transactions and transfers.

Overall, they could benefit from establishing a bug reporting system of some sort, that will help to detect technical issues in a more efficient way.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Google Play Store.

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