Analyzing 647 reviews about 99designs shows designers are getting their accounts blocked

Design, drawing, draw plate, computer

99designs is a platform that connects designers and clients to work together and create better designs. However, some former designers seem to think the platform is a scam for designers and clients are disappointed with the quality.

Why do we say this?

Customers seem disappointed with the quality of the work. “Quality” has a negative impact on the grade and some people think the service is a waste of money.

Caption of the Gavagai explorer dashboard for this analysis.

If you are a designer, there is a risk your account will be suspended. “Account” is often mentioned together with “suspended”, “blocked” and “closed”. It has an average grade of 1,36 / 5, which is lower than the overall average of 3,79 / 5. Looking at the reviews, it appears that several designers had their accounts blocked for no reason. In some cases, this meant the designers lost the money they should have got from their work. If the company wants to keep their designers, they probably need to take a look at how they treat them.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Trustpilot.

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