8fit is a fitness app that helps people with exercise and nutrition. The app can help people lose weight and get a healthier lifestyle. However, we ran 3 163 reviews through the Gavagai Explorer and realized that 8fit has some problems with their subscriptions.
Why do we say this?
8fit has a problem with subscriptions. The topic “subscription” has an average grade of 2,32 / 5 and the overall average grade is 4,00 / 5. We can see that there are negative relations between the topic “subscription” and the topics “cancel” and “canceled”. App users complain about being charged after they cancel their subscriptions.
The topics “charged” and “money” are also negative drivers for the overall grade and they too have to do with unexpected charges and people feeling robbed of their money. The average grade for “charged” is 1,60 / 5 and the average grade for “money” is 2,26 / 5. The topic “charged” relates to the topic “trial” and almost 25% of all reviews about “charged” also mention “trial”. In the example texts, we can see people explain how they got charged for a full year’s subscription despite just registering for the trial.
The issue mentioned above is certainly worth looking into since this error leads to app users feeling fooled and scammed. There also seems to be a misunderstanding among users about how the subscriptions work. Some say that they get charged until the end of the subscription regardless of whether they cancel it before that date or not. This is something that isn’t appreciated and it seems to be a bit confusing and unclear to the app users.
8fit could perhaps try to make sure that everyone who signs up for a subscription knows the terms or they can change their system to enable people to cancel their subscriptions at any time. The topics “charged”, “money” and “subscription” are the worst in our analysis and by addressing these issues 8fit should be able to boost their grades.
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The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Google Play Store.
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