Analysis of 5 112 reviews shows that Zoopla may need to upgrade their app

Photo: Guy Kilroy

Zoopla Property Group is a property app and website. They claim they don’t just offer their clients a place to live, they offer a home. However, sometimes it seems that their app users don’t feel that welcome.

Why do we say this?

The topic “slow” occurred in 6% of the reviews and has an average grade of 2,88 / 5. This indicates that it’s mentioned in a negative way. Some users complained that the app is slow, that it takes a long time to load, for instance, property information.

This leads us to the topic “website” that has an average grade of 2,86 / 5 and occurred in 5% of the reviews. It was mentioned that some users experienced that the app itself is like a wrapped website. It seems that both the app and the website is working poorly according to users.

The topic “map” occurred in 4% of the reviews and has an average grade of 2,52 / 5. Some users claimed that the map features crashes regularly. It was also mentioned that navigation is difficult.

It seems as though Zoopla could benefit from creating a new app, that actually works in a more hassle-free way than the website does. It may also be that they could try to create a more efficient way to report bugs and in that way solve issues faster.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on GooglePlay.

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