Analysis of 9 000 reviews about Whatsapp – what is up with their recent updates?

Photo: Ryan Adams

Whatsapp messenger makes it possible for people all over the globe to both chat and call for free. But due to dissatisfied users, they may need to improve upcoming updates of the app.

Why do we say this?

The topic “photos” occurred in 15% of the reviews and has an average grade of 2,69 / 5. This indicates that it’s mentioned in a negative way. Some users complained about not being able to share photos in a convenient way. It was also mentioned that the quality of the photos decreases when using the app.

This leads us to the topic “updated” that has an average grade of 2,42 / 5 and occurred in 29% of the reviews. Some users claimed that the most recent update wasn’t functioning well, also that it made the chat crash on several occasions. As mentioned earlier, some complained about the poor quality of their images when using the latest version of the app.

The topic “font-size” occurred in 6% of the reviews and has an average grade of 2,20 / 5. After the chat had been updated to the new version, some claimed that they couldn’t seem to adjust or change the font size.

It seems as though Whatsapp may need to look into ways to improve the next update or version of the chat app. They could, for instance, try to create a more efficient protocol regarding reporting bugs and quality assurance. In this way, they could solve issues quickly and decrease the number of problems for upcoming updates.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Google Play.

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