Analysis of 3 244 reviews reveal that Trafi isn’t always showing the way

Trafi is a transport app that is making it possible for its users to explore their city. However, it could be that sometimes the app isn’t providing the correct information.

Why do we say this?

The topic “bus” occurred in 8% of the reviews and has an average grade of 3,57 / 5. This indicates that it’s mentioned in a negative way. Some customers complained about missing their buses due to being incorrectly informed regarding bus routes. This seems to be caused by bugs in the app itself.

The topic “location” occurred in 2% of the reviews and has an average grade of 3,41 / 5. It was mentioned that some of the app users weren’t able to estimate the travel time from their location to the destination, they received an error message instead.

Another topic that was mentioned in a negative way was “update” that has an average grade of 3,07 / 5 and occurred in 6% of the reviews. It was mentioned that some were dissatisfied with the latest update of the app, claiming it to not be user-friendly.

Trafi may need to look into improving their quality assurance to report bugs and other technical issues as fast as possible. It could also be that they could try to make an effort in making the next update of the app more user-friendly than the current one. This could be crucial to be able to enhance the customer experience.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Google Play.

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