Analysis of 425 reviews show that Syft may need to make it work for their users

Photo: Gwan Kho

Syft is a job search app that offers temp jobs across the UK. However, it seems that it’s difficult to even get a chance to earn an income.

Why do we say this?

The topic “available” occurred in 9% of the reviews and has an average grade of 2,43 / 5. This indicates that it’s mentioned in a negative way since its value is lower than the overall average grade of 2,66 / 5 for the project. Users complained that there were rarely any jobs or shifts available. It also seems that only certain locations have the majority of jobs available.

The topic “induction” has an average grade of 1,56 / 5 and occurred in 6% of the reviews. Some of the users claimed that the induction was unprofessional and that they still weren’t verified weeks after. It was also mentioned that it seems that it’s not worth the time attending an induction if you lack experience. This is because you most likely will get rejected.

The topic “email” occurred in 6% of the reviews and has an average grade of 1,64 / 5. It seems that some users experienced that their emails were ignored by customer service. Some also complained about the fact that there isn’t an option to call them.

It could be that Syft needs to look into how to improve the job inductions they offer. Maybe they could create another kind of protocol when it comes to future employees meeting the criteria for each job position. They somehow need to clarify what is expected before accepting people attending the induction. This way, time will not be wasted as much for both parties.

They may also need to look for other ways to increase job offers at several locations. They could also try to make customer service more responsive and provide more ways to reach them.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Google Play.

Want to try this kind of analysis on your own data?

Gavagai Explorer is free to try (no credit card needed) and works in 46 languages.

Book a demo to find out more!