Analyzing 9 680 reviews about the Robinhood app shows account issues

The company Robinhood wants to democratize America’s financial system by encouraging everyone to participate in it. However, in the reviews about the Robinhood app, we saw that several users had issues with their accounts. There were also complaints about customer service.

Why do we say this?

People had some issues with their accounts. Reviewers who mention “account” seem to give a lower grade than the overall average grade: 2,35 / 5 compared to 3,80 / 5. It is mentioned together with “locked”, “close” and “access”. Some people claim they lost money because their accounts were locked.

It appears that reviewers who talk about “bank account” are also dissatisfied. “Bank account” has an average grade of 2,26 / 5 and it often occurs together with “link”. People are having trouble connecting their bank account to the app.

The company seems to lack in customer service. The topic “customer service” is mentioned together with “terrible”, “horrible” and “poor” and it has a negative impact on the grade. Several reviewers experienced poor service. If Robinhood really wants people to engage in the financial system, they should try to solve the account problems and investigate how they can improve customer service further.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Google Play.

Want to try this kind of analysis on your own data?

Gavagai Explorer is free to try (no credit card needed) and works in 46 languages.

Book a demo to find out more!