Analysis of 8 845 reviews shows that Redbubble may need to stop living in their own bubble

Photo: Ben N

Redbubble is an online marketplace that offers products designed by independent artists. It was founded in 2006 in order to help artists sell their crafts. It seems that some customers are having problems when it comes to receiving their orders.

Why do we say this?

The topic “arrived” occurred in 13% of the reviews and has an average grade of 3,35 / 5. This indicates that it’s been mentioned in a negative way. Some customers complained about their order not arriving on time. It was also mentioned that even though some customers paid for faster delivery it would still arrive later than promised.

It seems that “arrived” could be related to the topic “shipped” that occurred in 8% of the reviews and had an average grade of 3,23 / 5. Some customers mentioned that in the system it shows that their order has been shipped but in reality, it was never delivered. As also mentioned about the previous topic, they didn’t receive their order in time.

The topic “email” has an average grade of 2,39 / 5 and occurred in 9% of the reviews. It was mentioned some customers had sent several emails to customer service without getting a reply. It also seems that you can only contact customer service via email, there’s no phone number to be found.

According to the data, Redbubble may need to improve their shipping policy and try to correct some faults in their system. In this way, some customers may not be disappointed believing that their items will arrive soon, when in fact they will not even though they’ve been “shipped”.

They could also look into having a more established customer service, where there’s a number to call for customers when they’re having issues with their order.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on TrustPilot.

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