The confusion about the game pins. A summary of 4 780 reviews about the Kahoot app

Photo: Alberto G.

Kahoot is a quiz app where you can create and play quizzes to challenge your knowledge. The app is used both by private persons in the home environment and in school by teachers who want to test their students in a fun way. Our analysis of reviews shows that everything isn’t clear and obvious to all app users and that Kahoot can help users with their confusion.

Why do we say this?

To be able to join a game of Kahoot you need to enter a game pin. This is something that seems to confuse the app users and multiple reviews express frustration about not knowing the game pin. The topic “pin” has an average grade of 2,62 / 5 and is a negative driver for the overall grade of 3,96 / 5. The strongest relation between “pin” and other topics are the relations to the topics “enter” and “don’t know”. It seems like quite a lot of app users don’t know what a game pin is or where to find it. Kahoot could perhaps clarify what a game pin is and how to find and use it. The confusion about pins drags the overall grade down and Kahoot could definitely benefit from solving this issue.

The topic “questions” highlights problems with questions where the answers are wrong. One review asks specifically about a function where you can report false answers. The average grade for “questions” is 3,40 / 5 and false answers aren’t the only problem with this topic. Reviews also state that an error sometimes occurs where it isn’t possible to see the questions. It does obviously get much harder to answer then. Our analysis shows that there is a relation between “questions” and the topics “show” and “read”, which indicates multiple cases of this issue. This could be something worth taking a look at.

Other topics that are negative for the overall grade are “phone”, “work” and “fix”. The average grade is 3,07 / 5 for “phone”, 2,87 / 5 for “work” and 2,12 / 5 for “fix”. All these topics are about the app not working properly. Some say it doesn’t work on their phone or that there is a bug that needs to be fixed. With the Gavagai Explorer, it’s possible to see how often these topics have occurred at different times. We can see a small long term trend in all these topics – that mentions go down. This suggests that the Kahoot app face less bugs and error now compared to a couple of years ago.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Google Play.

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