Veem describes themselves as the next generation payment service provider for global commerce. Their service is built on blockchain technology and companies like Google and Goldman Sachs have invested in them. But what’s the hype all about? By analyzing 688 reviews from Trustpilot through Gavagai Explorer, we found some interesting insights about what people actually think about Veem.
Why do we say this?
Customers talk a lot about customer service, and often in a good way. The topic “customer service” has a high occurrence. It occurs in 27% of the positive reviews, and the grade is high; 4,16 / 5 average grade compared to the average grade of 3,80 / 5 for the whole project.
The topic “customer service” also frequently occurs along with the topic “great”, in 24% of the cases.
One interesting finding is that the related topic “satisfied” has increased in occurrence over time in relation to the topic “customer service”. Another trend is that the related topic “payment” has decreased over time in relation to the topic “customer service”. One possible reason for this could be that Veem’s customer service has improved their ability to solve issues related to payment.
One topic that’s not so outstanding in our analysis is “information”. The average grade is 3,09 / 5, compared to the overall average grade of 3,80 / 5 for the whole project. In 14% of the cases, “information” occurs together with the topic “provide”. Is Veem providing too little information about their service?
Our Recommendations For Veem
From our quick analysis using Gavagai Explorer, we can see that Veem might need to look through the information they are providing to the customers. Why are the customers so dissatisfied with this? Is the information too weak? Or too heavy and difficult to understand? That is something we could analyze even further, but for now, we’ll keep it as an indication for Veem to take part of.
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The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Trustpilot.
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