DesignCrowd is an online crowdsourcing platform that aims to provide its clients with the best designs at a low price as fast as possible. This sounds good but it seems that customers are not always satisfied with the design quality, they’re also questioning the free trial.
Why do we say this?
The topic “money” has an average grade of 3,12 / 5 and occurred in 13% of the reviews. This is telling us that this topic has been mentioned in a negative way. Some customers have claimed that DesignCrowd is sometimes refusing refunds, even though the client has asked for a refund before the 15-day free trial has ended.
The topic “quality” occurred in 8% of the reviews and has an average grade of 4,04 / 5, which is lower than the overall average grade for the project. It was mentioned that some customers perceived the design quality to be poor or below average.
DesignCrowd could improve how they handle refunds, otherwise, some customers may feel like they have been ripped off. They could also benefit from maybe developing some sort of quality assurance protocol.
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The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Trustpilot.
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