Analysis of SingleCare shows the disappointment with the discounts

Photo: Marco Verch

SingleCare is a discount card for pharmacy. People can use it whether they have insurance or not. By simply showing the SingleCare card at the pharmacy customers receive a discount. There is a question though whether the discounts are good enough, some card users don’t think so.

Why do we say this?

One of the most negative topics in our analysis is “discount”. One instinctively thinks that discounts are something positive but SingleCare users complain about discounts not being good enough or discount coupons not working. This draws the grade down for the topic “discount” and makes it a negative driver for the overall grade. The average grade for “discount” is 3,58 / 5 and the overall average grade is 4,20 / 5. SingleCare users don’t think the discounted prices for prescription drugs are competitive enough. One review says that it used to be better and that discounts for prescriptions nowadays are about 2%. It’s quite obvious that people don’t think SingleCare is generous enough and better discounts would be much appreciated.

There seems to be a problem with the coupons at certain pharmacies. Some people have experiences of being denied to use their discounts at pharmacies. The topic “pharmacy” is the most negative one in our analysis with an average grade of 3,31 / 5. To solve this problem, SingleCare should perhaps try to improve communication with the pharmacies to make sure that the discount actually works everywhere. There might also be an issue of SingleCare users not fully understanding how discounts can be used. In that case, information to the users might have to be clearer.

There are also positive reviews about SingleCare. Some see SingleCare as a true savior that can help when insurances don’t cover the costs for prescriptions.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on TrustPilot.

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