The hidden truth about the United Kingdom’s favorite pet insurance Petplan

Petplan is an insurance company for animals. However, is it as excellent and favorable as the company itself claims? In this report, we analyze and uncover the truth of the United Kingdom’s so-called favorite pet insurance.

Why do we say this?

The topic “policy” has an average grade of 3,67 / 5 which is lower than the overall grade of 4,40 / 5 and is mentioned 19% out of all reviews. The most important subcategory for “policy” is “term”.“Term” refers to unjustified and vague terms which give Petplan the option to opt-out for coverage. “Policy” refers to the actual contract.

The topic “coverage” has an average grade of 3,84 / 5 and is mentioned 25% out of all reviews. The most important subcategory for “coverage” is “increase” which refers to customers arguing that the coverage should be raised. “Coverage” refers to the amount of money that the insurance company is willing to pay for medical expenses.

Lastly is the topic “pay” which has an average grade of 3,78 / 5 and is in mentioned 28% out of all reviews. The most important subcategory for “pay” is “premium”. This category refers to increased costs for premium insurance that still does not cover medical expenses. “Pay” refers to the actual cost of the insurance.

Customers seem to be the most unhappy with the coverage of the insurance, but also the amount of money they pay for it. They feel that the policies are unfair towards them on a legal basis and that the coverage often is too small or non-existent.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on TrustPilot.

Want to try this kind of analysis on your own data?

Gavagai Explorer is free to try (no credit card needed) and works in 46 languages.

Book a demo to find out more!