Analysis of 601 reviews reveal that MassGenie is not able to grant its customers’ wishes

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Photo: Kredite

MassGenie is a marketplace that believes in the power of social shopping. Their aim is to give buyers the opportunity to drive down prices. However, it seems that some customers are having a difficult time purchasing and receiving their products.

Why do we say this?

The topic “payment” occurred in 7% of the reviews and has an average grade of 2,53 / 5. This indicates that it’s mentioned in a negative way. Some customers claimed that their payments didn’t go through according to MassGenie, even though everything was in order on their bank accounts. On several occasions, customers were told that there was an issue with the payment. This, in turn, was preventing their orders from being shipped.

This leads us to the topic “credit”  that has an average grade of 2,41 / 5 and occurred in 4% of the reviews. Some customers complained that their credit cards kept getting declined, hindering them from successfully finalizing their order.

MassGenie could try to see if they could change their payment system in some way, to decrease the delay issues. To keep the business running, they may need to solve this problem so that customers will receive their products.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Trustpilot.

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