Analysis of 553 reviews shows that Capillus needs to untangle some major issues

Photo: Ryan Jvr

Capillus is a company that sells laser caps to help its customers to regrow their hair. Supposedly, the caps provide a solution for both men and women who are experiencing thinning hair. But it seems that results are yet to be seen.

Why do we say this?

The topic “cap” has an average grade of 3,46 / 5 and occurred in 24% of the reviews. This indicates that it’s mentioned in a negative way. Some customers claimed that the laser cap they purchased didn’t work for hair growth as it’s supposed to. It was also mentioned that the cap didn’t fit some customers.

Another topic that was mentioned was “battery”, which occurred in 7% of the reviews and has an average grade of 3,49 / 5. Some customers complained about the battery, that comes with the purchased units, being defective. It was also mentioned that some customers were having problems with the charger.

The topic “months” has an average grade of 3,47 / 5 and occurred in 17% of the reviews. Some customers claim to have used the cap for months without any improvement regarding hair loss.  It was also mentioned that the battery stopped working after a few months. This confirms the topics that were mentioned previously.

It could be that Capillus need to either find another manufacturer, or they need to find a way to fix the issues with the product itself, as well as with the batteries. They may need to create some kind of system regarding repair or some other kind of quality control.

They could also try looking into why the product isn’t successful for some customers. With that information, they could try to identify solutions about how to improve the product.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Trustpilot.

Want to try this kind of analysis on your own data?

Gavagai Explorer is free to try (no credit card needed) and works in 46 languages.

Book a demo to find out more!