Analysis of 3 410 reviews shows that SeatGeek needs to answer their calls

SeatGeek is a ticket platform that makes it possible for people to buy and sell tickets online for various events and concerts. Although, it seems that they need to be more available to their customers.

Why do we say this?

The topic “email” occurred in 6% of the reviews and has an average grade of 2,09 / 5. This indicates that this topic was mentioned in a negative way. Some customers claim that customer service was either taking a long time to respond to their emails, or they would not respond at all.

The topic “called” has an average grade of 2,25 / 5 and occurred in 7% of the reviews. It seems that when customers are calling customer service, they will not receive the help they need to solve their issues regarding their bookings and purchased tickets. It was also mentioned that customers had to wait a long period of time for someone to answer their call.

SeatGeek may need to try to create some guidelines when it comes to customer service. In that way, they can proceed to help their customers faster with the issues they’re having. They need to take more responsibility for the problems that arise and also try to solve them as soon as possible. 

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Trustpilot.

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