The family-owned security company Bay Alarm has been protecting homes and businesses for more than 70 years. According to the company, the security experts at Bay Alarm are the best-trained, most experienced team in the business. This sounds promising, but when we looked at reviews for the company we saw that several customers were complaining about how the company handles communication.
Why do we say this?
It looks like customers are getting less satisfied with the equipment. Our analysis shows that the sentiment around the topic “equipment” has decreased over time. The topic has a negative impact on the grade and customers are complaining about the poor quality.
People seem unsatisfied with communication, especially when it comes to phone calls. The topic “communication” is mentioned together with “installation” and “poor” and it has an average grade of 3,53 / 5, which is lower than the overall average of 4,14 / 5. Reviewers are complaining about the bad response to emails and phone calls. The topic “called” does also have a negative impact on the grade, with an average grade of 3,19 / 5.
Get Started for Free
Learn about our AI-powered text analysis tool in a Personal Demo.
Then get a Free Trial to test-run Gavagai Explorer using your own data.
The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Trustpilot.
Want to try this kind of analysis on your own data?
Gavagai Explorer is free to try (no credit card needed) and works in 46 languages.