USDish is a company that provides satellite tv to its customers. They guarantee 2-year stable prices and their largest package includes over 290 different channels. There are however customers that describe the company as “money hungry” and that their service is questionable. are questions about the service.
Why do we say this?
The largest negative driver for the overall grade is the topic “charged”. Customers feel that they are unfairly charged and they speak about hidden fees. In 16% of the cases, the topic occurs along with the topic “install”. The average grade for the topic “charged” is 2,13 / 5 while the overall average grade is 3,53 / 5. On USDish’s website, it is clearly stated that installation is free. However, this does not seem to be entirely true based on the reviews.
We have seen that there are many customers who feel cheated with hidden fees, customers are also disappointed with the service they get on the phone. Both topics “phone” and “called” are negative for the overall grade. “Called” is mentioned in 15% of the reviews and its average grade is 2,55 / 5. The average grade for “phone” is 2,74 / 5.
To improve customer satisfaction USDish could be more accurate about what fees that customers need to pay, especially installation fees. It also seems that there could be improvements in terms of customer service. Making sure that the customers are satisfied with the assistance they receive when they call in would likely improve USDish’s future reputation.
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The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Trustpilot.
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