Analyzing 1 081 reviews about eManualOnline shows trouble with downloading

Book, wooden table, manual

eManualOnline offers more than 500 000 manuals ready for download. The company claims to have a fast download speed and awesome customer service. When we looked at reviews for the company, we saw that several people experienced problems with the download link. People were also talking about the difficulties to get a refund.

Why do we say this?

People are having trouble with the download link. “Link” is often mentioned together with “download” and the topic has a negative impact on the grade. The problem seems to be that the time it takes to receive the link is too long, or the link is missing in the email. 

It appears to be quite difficult to get a refund from this company. “Refund” has an average grade of 1,26 / 5, which is lower than the overall average of 3,54. The topic occurs in 10% of the reviews and it is mentioned together with “asked”, “paypal”, and “refused”. Several customers mention that they repeatedly requested a refund and got ignored by the company. 

The company asks for access to customer’s computers. The topic “computer” has a negative impact on the grade and it is often mentioned together with “access”. Reviewers mention that the company asked for access to their computer so they could install the manual remotely. This seemed a bit suspicious to customers. 

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Trustpilot.

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