Reviews Analysis of Vapes Society Supply shows customer unhappiness with customer support

Mouth, vape, ecig, smoke

Vape Society Supply is an online vape store that sells vape supply and Ejuice. In our analysis, we can see that customers aren’t too pleased with how the company handles their orders and there is room for improvement.

Why do we say that?

The processing time for placed orders is something that customers complain about. The topic “processing” has an average grade of 1,29 / 5. This is lower than the already low overall average grade of 1,97 / 5. It may be a good idea to try shortening the processing time for orders. Another idea is to just call it something else to avoid giving customers the feeling that nothing happens. As we can see there is also a problem with “refund”, a topic which is mentioned in 15% of the reviews and has an average grade of 1,21 / 5.

The topic “emails” is mentioned in 47% of the reviews and it is highly related to the topic “response”. In this case, most of the reviews refer to the lack of responses and their frustration with not getting any information about their orders and refunds. It seems like there is a lot of potential for improvement in the communication with the customers.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Trustpilot.

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