Teleflora is committed to exceptional customer service and they want their customers to be confident that when you send flowers from Teleflora, you are sending the best. But when we looked at reviews about the company, we saw that customers were dissatisfied with both the quality of the flowers and the deliveries.
Why do we say this?
People are complaining about waiting times. The topic “wait” is mentioned in 10% of the reviews, often together with “called”, “delivery” and “refund”. People who tried to call the company had to wait for a long time before they were able to talk to customer service. There are also customers who waited for deliveries that never showed up.
Customers who ordered the premium version of the flowers seem dissatisfied. “Premium” has an average grade of 1,21 / 5, which is lower than the overall average. It occurs together with “price” and “size” and it seems as people expected more when they paid for the premium version.
Several people were so disappointed that they asked for a refund. The topic “refund” has a negative impact on the grade and it occurs in more than 20% of all reviews. This is an indicator that customers are not completely satisfied with the service. It is clear that Teleflora needs to step up their work in some areas.
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The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Trustpilot.
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