Slomin’s is a provider of home security systems, heating oil delivery services and more. The company is family-owned and they pride themself on customer satisfaction and dedication to excellence. However, looking at reviews about the company it is clear that customer satisfaction is not excellent. Trustpilot reviews show that several people had contract issues and there are also complaints about the cameras.
Why do we say this?
Several people didn’t realize they signed for a five-year contract. The topic “contract” has an average grade of 2,04 / 5, which is lower than the overall average of 3,49 / 5. The topic has increased in occurrence and it often occurs together with “year” and “cancel”.
There are also complaints about the camera system. “Cameras” has an average grade of 2,84 / 5 and reviewers seem unhappy with the quality. Some are dissatisfied with the visibility at night and others complain about the resolution.
Reviewers mention that the company does not go through the contract and explain terms. This lead to several customers not realizing they signed for a long term contract. Others were surprised the contract was auto-renewed. By properly informing the customers about the contract, these problems would likely be solved.
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The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Trustpilot.
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