The home security company Protect Your Home has been the number one trusted source of protection for millions of families, homes, and businesses. Although they seem well established as a company, we noticed that there was a lot of dissatisfaction among the customer reviews at Trustpilot.
Why do we say this?
People are having trouble with the contracts. “Contract” is mentioned in 8% of the reviews and it has an average grade of 1,78 / 5. This is lower than the overall average of 2,47 / 5. It often occurs together with “cancel” and “stuck” and reviewers mention it can be hard to cancel the contract once you signed for it.
Customers are also complaining about the billing process. The topic “bill” has a negative impact on the grade and it occurs together with “monthly”, “charged” and “double”. “Bill” is mentioned in 5% of all reviews but in October 2019, it occurred in more than 30% of the reviews. Some people mention that they were surprised by extra charges, while others received an incorrect bill.
From our analysis, it is clear that a lot of the dissatisfaction seems to come from customers who need to pay more than expected. This could likely be solved by improved communication and clearer agreements.
Get Started for Free
Learn about our AI-powered text analysis tool in a Personal Demo.
Then get a Free Trial to test-run Gavagai Explorer using your own data.
The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Trustpilot
Want to try this kind of analysis on your own data?
Gavagai Explorer is free to try (no credit card needed) and works in 46 languages.