Analysis of 1 781 LaserAway reviews shows unhappiness with the results

Doctor, eye doctor, patient, examination, eye examination

The skin clinic LaserAway offers treatments such as laser hair removal, tattoo removal, and skincare. When we looked at reviews for the clinic, we found out that customers are having problems to set up appointments. It also seems as several people are dissatisfied with the results.

Why do we say this?

Customers find it difficult to set up appointments. The topic “appointment” has a negative impact on the grade and it is often mentioned together with “scheduled”, “wait” and “cancel”. Some customers had trouble to set up an appointment because it is always booked months in advance. Others experienced numerous cancellations from the staff, as well as booking mistakes.

Unfortunately, several people feel like they wasted their money on these treatments. “Money” has an average grade of 2,17 / 5, which is lower than the overall average of 3,31 / 5. The topic often occurs together with “waste”. Some reviewers are so disappointed with the results that they feel they wasted both their time and money.  

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Trustpilot.

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