Analyzing 2 081 reviews about Gravity Blanket shows expensive returns

Photo: Joel Kramer

Gravity Blanket offers weighted blankets to help reduce stress and increase relaxation. This sounds promising but if you are thinking of buying one, you should really think twice. When we looked for reviews about this company we saw that it can be both difficult and expensive to make a return.

Why do we say this?

People seem dissatisfied with customer service. Although “customer service” often occurs together with “great”, it is also mentioned together with “worst”, “poor” and “horrible”. The topic has a negative impact on the grade. There are also complaints about emails. The topic “email” has an average grade of 2,29 / 5, which is lower than the overall average of 3,56 / 5. Some reviewers mention the email responses are rude and unhelpful. 

There are several people who are disappointed with the size of the blanket. The topic “small” has a negative impact on the grade and people write that it is smaller than expected. Although there are larger sizes available, it appears that returning your blanket can be quite difficult. The topic “returns” has an average grade of 2,09 / 5 and it is often mentioned together with “shipping”. It seems as customers are responsible for all shipping costs associated with returns and exchanges. Since a gravity blanket can be quite heavy, the return shipment gets pricey.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Trustpilot.

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