On Globalrose.com you can order flowers of all kinds that suit any special occasion. Weddings, birthdays or Valentine’s day, beautiful flowers are always welcomed, but will you get them in time if you order from Globalrose.com? In our analysis, we can see that Globalrose.com might have a problem with their deliveries.
Why do we say that?
Some customers are disappointed with the late deliveries. The topic “later” is a negative driver for the overall grade with an average grade of 3,18 / 5, which is lower than the overall average grade at 4,11 / 5. The topic is more negative when discussed in relation to the other topics “delivered” and “received”. It is impossible to deliver in no time, but whether the deliveries are late or not depends on the expectations of the customers. It might be worth looking into how deliveries correspond with the promised delivery dates. Some customers imply that the use of FedEx contributes to late deliveries.
The topic “called” is negative for the overall grade. With an average of 2,15 / 5 it is a lot lower than the overall average of 4,11 / 5. We can see that the topic is at its most negative when spoken about in relation to the topic “return”. In the example texts, we can see that customers find it hard to get hold of someone to help them and they don’t get called back. This seems to be an area where there is room for improvement.
Something that is appreciated by the customers is the instructions on how to take care of the flowers. The topic “instructions” has an average grade of 4,72 / 5. Some of the topics related to “instructions” are “followed”, “easy” and “perfect”. This implies that the instructions are helpful and easy to follow.
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The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Trustpilot.
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