Crown and Paw is a company that sells renaissance paintings of pets. Customers just have to provide a picture of their pet and the artists at Crown and Paw will turn it into a renaissance masterpiece. It’s a lot of fun and a great gift for a true pet lover. There is one problem though. Our analysis tells us that it is hard to get in touch with the company.
What do customers say about Crown and Paw?
Customers are unhappy with the email service. The topics “response” and “emails” are the two most negative topics in our analysis. The average grade for “response” is 2,60 / 5 and it’s 2,42 / 5 for “emails”. These topics are tightly entwined with over 30% of the reviews about “emails” also mentioning “response”.
According to the reviews, there are two problems with the email responses. One is that customers get irritated by auto-replies and promotional emails. The second problem is the lack of response. Some customers complain about not getting answers to their questions and having to send multiple emails. This is obviously not good and it’s extra problematic due to the fact that email is the main way of communication with the company.
Crown and Paw could improve customer satisfaction and make the overall grade go up by providing better email service and actually answer. It might be a good idea to implement more ways of communication since the email service isn’t working as it should.
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The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Trustpilot.
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