Caseable is a company that sells cases for mobile phones and other devices. They have many beautiful designs and if you feel a bit artistic you can actually get help to create your own personalized case. There is a risk though. According to reviews, orders go missing and customers may have to fight just as hard to get their orders processed as John Bercow fought for order in the Brexit negotiations.
Why do we say this?
Orders get lost and messed up. Customers write about the topic “order” in 78% of all reviews and the average grade for the topic is only 1,40 / 5. Many customers have to wait a long time to get what they have ordered. Things do not get better by the fact that many feel like they do not get any answers when they try to find out what is going on.
There is a problem with “emails”. Customers don’t get replies to their emails and the topic occurs in 50% of all reviews. The average grade for the topic is only 1,27 / 5. We can see that the topic “contact” is also very negative and there is a relation between the two topics. Some customers state that the only way to contact Caseable is through email. To provide more ways of contacting customer service and to start answering emails could potentially give the company a big boost!
There is one stand-out positive driver for the overall grade and that is the topic “quality”. The average grade for quality is 2,90 / 5 which is much better than the overall average grade of 1,48 / 5. The actual products seem to be of good quality and that is something that the customers really like. This means that the biggest improvements can be made in the company’s handling of orders and the potential is big to increase customer satisfaction.
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The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Trustpilot.
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